Salt Stitch House is an Australian embroidery and personalised gift business creating embroidered garments, homewares, accessories and other thoughtful products. Many of our items are made to order, with personalisation available on selected products.

Salt Stitch House is based in the beautiful Lake Macquarie and Newcastle region of New South Wales, Australia. We currently ship orders throughout Australia.

Many of our embroidered products are made to order. This allows us to produce items specifically for each customer rather than holding large quantities of finished stock.Most orders are prepared for dispatch within 3-5 business days.

Selected Salt Stitch House products can be personalised with details such as names, words or other embroidery options shown on the product page.Please check all personalised details carefully before placing your order, as items made correctly using the information you provide cannot be refunded because of spelling or ordering mistakes.

Most personalised and made-to-order products are prepared within 3-5 business days.Some more detailed personalised products may take a little longer. Any different production timeframe will be shown on the product page or communicated to you after ordering.

Absolutely! Our embroidery and product personalisation is completed in Australia.

We offer a flat $10 shipping rate within Australia. The shipping charge is shown at checkout before you complete your purchase.

Yes. Salt Stitch House currently delivers throughout Australia. International shipping is not currently available.

Where tracking is available for your delivery, we will provide tracking information once your order has been dispatched.

No. Salt Stitch House does not offer returns, refunds or exchanges for change of mind.Please choose carefully and check all product and personalisation details before placing your order.

Personalised and custom embroidered products cannot be returned for change of mind.If your product is faulty, damaged, does not match what you ordered, or we make an error with your personalisation, please contact us and we will arrange an appropriate solution.

Please check all names, wording and other personalisation details before submitting your order.If we produce the product correctly using the information you supplied, we cannot offer a refund or replacement because of an error in the details entered when ordering.

If we make an error with your embroidery or personalisation, please contact us at hello@saltstitch.com.au.We will work with you to arrange an appropriate replacement or refund.

Please contact us at hello@saltstitch.com.au as soon as possible and include your order number and photographs of the product and packaging where practical.We will assess the issue and arrange an appropriate solution in accordance with Australian Consumer Law.

If your order has not arrived within a reasonable period after dispatch, contact us at hello@saltstitch.com.au and we will help investigate the delivery.Delivery timeframes can occasionally be affected by carrier delays, severe weather and peak delivery periods.