Privacy Policy

Salt Stitch House respects your privacy and is committed to handling your personal information responsibly.

Salt Stitch House is operated by Blue Sky Aurora Pty Ltd. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with Salt Stitch House.

Information we collect

Depending on how you interact with us, we may collect information including:

your name
email address
phone number
billing and delivery address
order and purchase details
account details if you create an account on our website
information you provide through website forms, email or social media
personalisation details you provide for customised products, such as names, wording, images or other content
information about how you use our website, including device, browser and website activity data
marketing preferences

We only collect information that is reasonably necessary for our business activities.

Payment information

Payments are processed using third-party payment providers, which may include services provided through Wix or Square. Salt Stitch House does not generally store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with their own privacy and security practices.

How we use your information

We may use your personal information to:

process and fulfil your orders
produce personalised or customised products
arrange delivery of your order
communicate with you about your order
respond to enquiries or customer service requests
manage customer accounts
process payments and refunds
improve our products, website and customer experience
analyse website traffic and usage
measure the effectiveness of advertising and marketing
send marketing communications where you have agreed to receive them
comply with legal, accounting and regulatory requirements
detect or prevent fraud, misuse or security issues

Marketing communications

If you choose to subscribe to Salt Stitch House marketing communications, we may send you news, product information, promotions and other updates. We may use a third-party email marketing provider, such as MailerLite, to manage these communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at hello@saltstitch.com.au.

Unsubscribing from marketing communications will not prevent us from sending emails that are necessary to manage an existing order or customer service enquiry.

Website analytics and advertising

We may use analytics and advertising services such as Google Analytics, Google Ads, Meta advertising tools and similar services. These services may collect information about how visitors use our website, such as pages viewed, actions taken, device information and interactions with advertisements.

We use this information to understand how our website is used, improve our services and measure and improve our advertising.

Cookies and similar technologies

Our website may use cookies and similar technologies. Some cookies are necessary for the website, shopping cart and checkout to function. Others may be used for analytics, website performance, advertising and personalisation.

Third-party services integrated with our website may also place or access cookies. Where appropriate, you may be able to manage your cookie preferences through your browser settings or any cookie controls provided on our website.

Sharing your information

We do not sell your personal information.

We may share information with third parties where reasonably necessary to operate Salt Stitch House, including:

delivery and shipping providers
payment processors
Wix and other website or hosting providers
email marketing providers
analytics and advertising providers
accounting, software and technology providers
professional advisers where required
government authorities or regulators where required by law

We only share information reasonably necessary for the relevant service or purpose.

Shipping and delivery

To deliver your order, we may provide your name, delivery address, phone number, email address and other necessary delivery information to postal or courier providers. These providers may use that information to deliver your order and provide delivery notifications or tracking services.

Personalised products

If you order a personalised or custom product, we may collect information you provide for the purpose of creating that product. This could include names, wording, photographs, artwork, logos or other information you choose to submit. We will use this information primarily to produce and fulfil your order.

Please avoid providing sensitive or unnecessary personal information when submitting personalisation details.

Social media

If you contact or interact with Salt Stitch House through social media, the relevant social media platform may also collect and process information about you. Your use of those platforms is subject to their own privacy policies and terms.

Overseas storage and processing

Some of the third-party services we use may store or process information outside Australia.
For example, website, payment, analytics, advertising and email marketing providers may operate servers or service providers in other countries. Where we use these services, information may be handled in accordance with the privacy policies and security practices of those providers.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, tax and accounting requirements.

When information is no longer required, we may securely delete or de-identify it where appropriate.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date. We may need to verify your identity before providing access to personal information. To make a request, contact us at hello@saltstitch.com.au.

Children

Salt Stitch House is intended for adults purchasing products and is not directed at children.
We do not knowingly seek to collect personal information directly from children.

Third-party websites

Our website may contain links to third-party websites or services. Salt Stitch House is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The latest version will be published on our website.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Salt Stitch House
Operated by Blue Sky Aurora Pty Ltd
Email: hello@saltstitch.com.au

Last updated: October 2026