At Salt Stitch House, many of our products are made to order, so a little time is needed to prepare your order before it begins its journey to you.

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Where we ship

 

We currently ship within Australia only. At this stage, we do not offer international shipping or local pickup.

 

Shipping cost

 

We charge a flat shipping rate of $10 per order within Australia. Shipping charges will be shown at checkout before you complete your purchase.

 

Processing times

 

Most Salt Stitch House products are made to order. Orders are typically prepared and dispatched within 3-5 business days of being placed. During particularly busy periods, launches or promotional periods, processing may take a little longer. If we expect a significant delay with your order, we will contact you.

 

Personalised and custom products

 

Some Salt Stitch House products are personalised or custom embroidered. Because these items are made especially for you, they may take additional time to prepare. Where a longer production timeframe applies, this will be noted on the relevant product page or communicated to you after your order is placed.

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Please check any names, wording, spelling, colours and other personalisation details carefully before submitting your order.

 

Delivery times

 

Once your order has been dispatched, delivery times will depend on the shipping carrier and your location. Delivery timeframes provided by Salt Stitch House or the shipping carrier are estimates only and may be affected by factors outside our control, including carrier delays, severe weather and peak delivery periods.

 

Tracking

 

Where tracking is available for your order, tracking details will be provided after your parcel has been dispatched.

 

Delivery addresses

 

Please check your delivery address carefully when placing your order. Salt Stitch House is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied at checkout.

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If an order is returned to us because the address provided was incorrect, incomplete, or the parcel could not be delivered or collected, we may ask you to pay an additional shipping charge before the parcel is resent.

 

Any refund available in these circumstances may exclude the original shipping charge and any costs associated with the parcel being returned to us.

 

Personalised or custom-made products may not be eligible for a refund simply because they have been returned to us due to an incorrect address or failed delivery.

 

Delayed or missing parcels

 

If your order has not arrived within a reasonable period after dispatch, please contact us and we will help investigate the delivery with the shipping carrier.

 

Occasional carrier delays can occur, particularly during busy periods, and are outside our direct control.

 

If a parcel is confirmed as lost, we will work with you to arrange an appropriate resolution.

 

Damaged parcels

 

If your order arrives damaged, please contact us as soon as possible.

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We may ask you to provide photographs of the packaging and damaged item so we can assess what has happened and, where appropriate, raise the issue with the shipping carrier.

 

We will work with you to arrange an appropriate solution in accordance with your rights under Australian Consumer Law.

 

Questions about shipping

 

If you have any questions about your order or delivery, please contact us via hello@saltstitch.com.au

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